Should be formally investigated - Complaint about Supanet - A Spokesman Said

Should be formally investigated

Complaint about  Supanet  | AWAITING RESPONSE


Supanet

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Chris McNeil

22/06/2017

Should be formally investigated

Complaint about Supanet

My dads partner rung them up with a number she found online after googling BT infinity. From the begining they posed as BT and talked about the package my father wanted which included the infinity hub, all the sports and movies ect. after agreeing they were sent a message telling them the installation date and mailed the router and tv boxes out. we assumed it was for the tech guy to come and install so we left them in the grey delivery bag. after no-one appearing on the installation date we looked at the boxes. no BT logo anywhere all there is are 3 Appy TV streaming boxes and a Smartrouter. after phoning up the provider and being on hold constantly and being transfered between people my dad is told he would have to pay over £200 to cancel the contract. this is utterly depressing him as he feels helpless. they posed as BT and missold him a package which made no mention of Appy TV or Supanet. They should not be allowed to operate and scam people like this. oh and their superfast internet? lets see im downloading a game update through steam and its.... yeah struggling to get past 16Kb/s.

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