Avoid this conmpany at all costs!! - Complaint about Bedroom World - A Spokesman Said

Avoid this conmpany at all costs!!

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Bedroom World

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Carole Wake

23/06/2017

Avoid this conmpany at all costs!!

Complaint about Bedroom World

I ordered and paid for a double divan with 3-5 day delivery. Had no acknowledgement of my order after several days so had to trace them through Paypal who luckily had the order no and details. I rang them (extremely difficult to get through and kept on hold for ages) and was finally told that the item was out of stock and that was why I didn't get any acknowledgement??!! Was told that the order would be in within 10 days and it would be sent straight from the warehouse and would get a message immediately it arrived. The message didn't arrive of course so had to chase it again (same probs trying to get through). Had to chase several more times as they promised to call me back but never did. Finally got a date (yesterday) and was advised between 7-1 am and I would get a call an hour before delivery. They didn't turn up so after texting (no reply), they finally turned up at 3pm with no apologies. Then they threw the mattress off the back of the lorry and it hit a pothole and was damaged but I didn't notice this until they had gone as they wedged it against my wardrobe so I couldn't see it. The whole item including two base sections were covered in thick black dust and they dragged this and the mattress along the floor and dragged it up my staircase without lifting anything and left black filthy marks and scuffing on the edges of the staircarpet. Absolutely disgusted with the whole experience and I would advise anyone else to steer very clear of this disreputable company.

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