rudeness at costa coffee bodmin - Complaint about Costa - A Spokesman Said

rudeness at costa coffee bodmin

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Costa

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No. 14 of 143 in Eating & Drinking

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eileen vincent

23/06/2017

rudeness at costa coffee bodmin

Complaint about Costa

I visited costa coffee in fore street, bodmin on the 16th June 2017, where I ordered a latte and a hot chocolate with everything. I received the hot chocolate and was advised that if I wanted sauce on the top, had I paid for it, I replied I had ordered it with everything on. I was then advised NO I could not have it. This is not the first time this employee was rude to me previously I ordered a large tea, in a takeaway cup, the cup was so hot to hold I asked if I could have another cup to put the cup in and was told by this same employee No. I have visited other costas in the area, who are very polite and pleased to help. I have sent to e-mails to costa and have had no replies to this complaint. This cafe needs to a refresher course in customer service, and the e-mail complaints need to replied to.

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eileen vincent | 01/07/2017 12:17

This has now been resolved by costa


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