Omega booked hotel from hell - Complaint about Omega Travel - A Spokesman Said

Omega booked hotel from hell

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Helen Eccles

24/06/2017

Omega booked hotel from hell

Complaint about Omega Travel

As part of Harrogate / Chatsworth weekend, we were booked into the Campanile Hotel, Wakefield on the 10th June . This is a run down, dirty, ill managed dump. The food was appalling, badly cooked, dinner was 2 hours late, and breakfast entailed a long wait. The restaurant could not cater for all our party, and we had to use it in shifts. The reception also served as the bar, where when I asked for wine it was served in tumblers as there were no wine glasses (surely a basic requirement for a bar). Our room had a large hole in the carpet near the entrance door, the mirror had a large cracking, the grouting on the bathroom floor was filthy, and the curtains were falling down. Surprisingly the bed was comfortable. I have complained to Omega Travel, but no reply. I'll never book anything with this company again.

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