Charge €200 for existing scratch - Complaint about Goldcar - A Spokesman Said

Charge €200 for existing scratch

Complaint about  Goldcar  | ANSWERED


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Ronald Roodnat

25/06/2017

Charge €200 for existing scratch

Complaint about Goldcar

We rented a Ford Focus from Goldcar at Valencia Airport. On return we were charged €200 for an existing scratch on left front wing. This scratch is at same level at wing, front and backdoor! We have submitted an incident on 5th June to Goldcar, but we are still waiting for reply. Car was full with dents, scratches and marks by the way.

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Victoria Rumside | 27/06/2017 06:48 | VERIFIED

Dear Ronald,We apologize for any inconvenience this may have caused you. Claim processes are tedious, as they have to be valued by different departments until they provide a definitive solution to the customer.We appreciate your patience.Regards.Victoria R. Goldcar Representative


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