Totally misled by this company - Complaint about The Phone Spot - A Spokesman Said

Totally misled by this company

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

4 stars

No. 6 of 105 in Telecoms

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Mark Gurdon

26/06/2017

Totally misled by this company

Complaint about The Phone Spot

We were talked into upgrading our O2 contract but the wrong phone arrived and the contract was not what was agreed. So we cancelled the contract within the 14 days. Twice now DPD have not turned up to pick up the phone and meanwhile i am paying my new, incorrect, tariff with O2 and they say they cannot change my contract back until the phone is returned. Please help, The Phone Spot do not answer the phone and do not respond to e-mails. Regards Mark Gurdon

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Steve Allott | 26/06/2017 16:34 | VERIFIED

Hello Mark, Thanks for your feedback. I’m sorry to hear about the situation and would like to discuss this with you further. Please call our customer service on team 01509 618 593 between 9am and 6pm. Chris | The Phone Spot Customer Support team

Mark Gurdon | 26/06/2017 16:55

I have phoned your customer service team on a number of occasions and have only just got through. Apparently DPD are picking up the phone from me tomorrow .. the last 2 times they did not show up. I feel very let down by The Phone Spot and hope that once the phone is back with you, you will let O2 know immediately.


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