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Formal Complaint

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Sheraine Mckenzie


Formal Complaint

Complaint about Tour Center

I purchased a wowcher holiday to Barcelona and booked through your company with Melani. I have been constantly contacting Tour Center, leaving messages and sending emails to Melani to get my travel documents as I am leaving this time next week and have yet to receive my documents. I paid the final balance a few weeks ago and was told I would receive these documents 3-5 days after final balance was paid. This is terrible as I am trusting your company to provide a safe and enjoyable holiday and it has been such a hassle to get the travel documents. This is very off putting and will not be booking though this company again as I find it very unorganised and unprofessional. I would like this complaint looked into as a matter of urgency as I am very disappointed already with this service I have now received and yet to travel.

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