Customer Service (non-existent) - Complaint about ASDA - A Spokesman Said

Customer Service (non-existent)

Complaint about  ASDA  | AWAITING RESPONSE


ASDA

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N Daudali

27/06/2017

Customer Service (non-existent)

Complaint about ASDA

I shop at Asda (Harrow Wealdstone branch) every week. A few times I have sent my teenage son to purchase pizzas from the Fresh Pizza Counter. Due to the limited selection, he has requested the person at the counter to make him new ones of choice (e.g standard vegetarian). Please note that we are not even being picky as to which vegetables to add and remove etc. To our surprise, he was refused service on all occasions and was told to buy whatever was available. On the Asda website, the company guarantees that we can choose any base, toppings etc. I have rung Asda Customer Service and had no response for 4 days. Rang them again today and was told to ring back as the person dealing with my complaint was not on duty. That's Asda Customer Service for you. For a large company this is absolutely appalling.

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