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No Refund - Complaint about Currys PC World - A Spokesman Said

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Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Ray Guy

28/06/2017

No Refund

Complaint about Currys PC World

Hi last month I was looking to purchase a new computer. I went to the CurrysPCworld website and found a machine that was suitable. Trouble was they were out of stock. Still browsing their website, I discovered they had my machine on their business website, but I had to join as a business retailer. I used my brother Business name. I joined up. I then ordered the computer and paid £1.119.58. A few days later, I received the computer, and carefully installed it after reading the manual. As I switched it on, I get an error message saying no signal on the monitor. I tried everything possible to get it to work. I even put another working monitor on it with same message. I even purchased a new DVI lead from Amazonicon thing it may well be a faulty lead. This was waste of money and got same message. I then contacted Currys PCworld support emails 4 times and all said message was was invalid. I found another email, and this was delivered. I then got a reply saying sorry, but need to check my leads and to pause on reboot and tell them errors on the screen. How can I read the details without a display Doughnuts. This went on for a few days, and then I get a message saying I need to get in touch with the Manufacturer FUJITSU. I told them I could not contact them as I'm totally deaf. I then told them to sort it out, and gave them 7 days to respond. No contact, so I asked them for a full refund and they can pick it up. We exchanged emails and it was obvious they will not be refunding me. I then got a message to say an engineer from PCworld will be coming to change the video card. I've refused this, and rejected the offer and just want a refund. I need a computer urgent and had to get a bank load to buy another. PC world say its a manufacturer and not there's Please can anybody give me some advice bearing in mind its a business Account Purchase Thanks Ray

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KNOWHOW TOHELP | 28/06/2017 15:08 | VERIFIED

Hi Ray, I was concerned to learn of this for me to look in to this please can you email me at [email protected] quoting the reference SPK220 with the following information surname first line of your address and post code and the receipt number date of purchase and branch number. Many thanks Amie


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