Complaint about The Range | AWAITING RESPONSE
Complaint about The Range
We had our master bedroom decorated in early June 2017 after purchasing 7 rolls of wallpaper, all the same batch, from The Range. Once the decorator had finished the wallpaper we noticed a clear vertical line between the 'drops' and looked like the colour was slightly fading as it went from one side of the paper to the other. He advised us to wait 24hrs for it to dry properly before assessing and contacting The Range about this matter. Unfortunately the state of the wallpaper did not improve. I contacted The Range Customer Services by email. 7 days later i had not received a reply, so i put out a Tweet and tagged them in. Miraculously i then had a reply the following day. Between our numerous email back and forths i submitted photos of the bedroom showing the paper fault. I submitted a copy of my receipt of purchase, and also photos of the two remaining rolls with the batch number. After many weeks and countless emails they have now responded to me that because we cannot prove that the wallpaper used on the wall was the same batch as the remaining rolls we have that they cannot compensate us for decorating costs OR compensate us for the five rolls used. In my opinion, not only was the customer service process very frustrating but the outcome is completely unacceptable. I would advise against anyone shopping at The Range again and I will NEVER go there again myself. Extremely disappointing experience.
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