refunds have not been made despite proof of postage etc. - Complaint about ASOS - A Spokesman Said

refunds have not been made despite proof of postage etc.

Complaint about  ASOS  | AWAITING RESPONSE


ASOS

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kay knight

28/06/2017

refunds have not been made despite proof of postage etc.

Complaint about ASOS

truly awful customer care, social media team dont seem to have a clue, just sending cut and paste answers with no follow up. Refunds arent made despite proof of postage and evidence of receipt of items at their warehouse. Clothing items are sent out damaged or so creased they are totally unwearable. There seems to be no recourse and its impossible to contact anyone that seems to know how to resolve issues.

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