Appalling installation coordination, missing items. - Complaint about Wren Kitchens - A Spokesman Said

Appalling installation coordination, missing items.

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Narek A.

30/06/2017

Appalling installation coordination, missing items.

Complaint about Wren Kitchens

We, as a lot of other people, unfortunately ignored advice & went with Wren kitchens. Well, guess what... missing items, delays and clueless coordinators. Kitchen was supposed to be fully fitted on by Tuesday the 27th. now we are into the weekend without a single unit in place because of missing items. that are still a week away from being delivered. Given that kitchen was ordered more than 4 weeks ago it is unbelievable that there should be missing items! Other matters that were raised during pre-fit and pledged to be taken care of by wren have not been taken care of and we only learn about this when the fitters come in. We have not had a kitchen for 2 weeks now and counting. Total disaster, I don't recommend anyone shopping at Wren

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Wren Kitchens | 02/08/2017 13:29 | VERIFIED

Hi Narek, I am sorry to hear you still have outstanding issues. I have passed your comments onto the installation team, they will be chasing the remedial visit up for you. Kind Regards, Rory

Narek A. | 11/09/2017 13:34

11th of September, and there is still work outstanding and I have to still go back and forth trying to get stuff done between Wren Kitchens a third party fitter company - RG platinum and delivery companies. It simply doesn't get more shocking that this. nearly 3 months and counting.


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