Appalling installation coordination, missing items. - Complaint about Wren Kitchens - A Spokesman Said

Appalling installation coordination, missing items.

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Narek A.

30/06/2017

Appalling installation coordination, missing items.

Complaint about Wren Kitchens

We, as a lot of other people, unfortunately ignored advice & went with Wren kitchens. Well, guess what... missing items, delays and clueless coordinators. Kitchen was supposed to be fully fitted on by Tuesday the 27th. now we are into the weekend without a single unit in place because of missing items. that are still a week away from being delivered. Given that kitchen was ordered more than 4 weeks ago it is unbelievable that there should be missing items! Other matters that were raised during pre-fit and pledged to be taken care of by wren have not been taken care of and we only learn about this when the fitters come in. We have not had a kitchen for 2 weeks now and counting. Total disaster, I don't recommend anyone shopping at Wren

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Narek A. | 31/07/2017 11:43

We are now more than one month late and the kitchen is still not completed. Still the following has to be carried out. - plinths - replace 2 doors - replace drawer face - boxing inside of 1 wall 1 base units, cutting shelves to match - fridge top shelf - wine cooler infill - flexible extractor ducting - fitting strip & cabinet lights Job now supposed to be with a 3rd party, haven't shown up yet.

Wren Kitchens | 02/08/2017 13:29 | VERIFIED

Hi Narek, I am sorry to hear you still have outstanding issues. I have passed your comments onto the installation team, they will be chasing the remedial visit up for you. Kind Regards, Rory


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