Incomplete Trampoline Order - Complaint about UK Sport Imports - A Spokesman Said

Incomplete Trampoline Order

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Rhonda McIlroy

30/06/2017

Incomplete Trampoline Order

Complaint about UK Sport Imports

14ft trampoline and full enclosure ordered early May 2017. The frame, two sets of legs arrived, one bounce mat and no enclosure. I contacted the company who were to send the full enclosure. I assembled the frame and tried to hook in the bounce mat to find that the wrong size mat was sent (too big) only 88 holes in the frame but a mat containing 96 loops. I contacted the company again asking the whereabouts of the full enclosure and informed them of the incorrect bounce mat, was then informed bounce mat was available but the full enclosed was still out of stock. 30/06/2017 still no bounce mat or enclosure has been sent. Very disappointed children.

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