Appalling Service - Complaint about DPD - A Spokesman Said

Appalling Service

Complaint about  DPD  | ANSWERED


DPD

3 stars

No. 5 of 34 in Delivery

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Sarah Macrory

30/06/2017

Appalling Service

Complaint about DPD

I am completely and utterly disgusted with this delivery company. They gave me less than one hour's notice that they were coming to my flat to deliver furniture that I had waited for for weeks. I immediately told them I wasn't in and they should come the next day. I followed their procedures to do this. In spite of this, they delivered (so they say) furniture to my flat - which actually meant leaving it downstairs with a neighbour who I didn't authorise to receive it and where it was left obstructing the entrance to the block to get damaged. How am I supposed to get it up the stairs? This isn't delivery and it certainly isn't service. Not the first bad experience either - I stopped using another company because DPD delivery authorised by them was completely awful, rude and disrespectful. Added to which, I contacted DPD's "Make it right" service who were worse than useless. They first complained they did not have the tracking number so I gave it to them. They then said they wouldn't help and just referred me back to Made.com - it was their mistake and they didn't even try to fix it. Their PR machine on the other hand, was seemingly open later than their customer service and tried to remove my bad review. Says all you need to know about this useless excuse for a company.

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Andy Webb | 01/07/2017 12:40 | VERIFIED

Hello Sarah I am very sorry that you have had such a negative experience with our service. Please email your parcel number to our team,[email protected] and we will look into this for you Amy


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