Nothing like what ordered. - Complaint about Serpent Urban Clothing - A Spokesman Said

Nothing like what ordered.

Complaint about  Serpent Urban Clothing  | AWAITING RESPONSE


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Danielle Townsend

01/07/2017

Nothing like what ordered.

Complaint about Serpent Urban Clothing

I am absolutely livid. I ordered a jumper as a gift of a bear(expected a long delivery, which was ok) the jumper arrived and it looked more like a skinny wolf. I compared the jumper to the pic advertised on the site and they were completely different! The stitching was loose. And the sizing was off scale. I Facebooked them and they told me to send pics and measure by ruler and the jumper was cm's out of what it should have been. I ordered a 3xl which is the biggest and in the jumper the label said 5xl which they don't even go up to and yet the jumper measured more 1xl. It has been 3 weeks of messaging to and from Facebook and I still haven't got anyhere, no refund and they will not tell me how to send it back either they just keep saying they need to get in touch with another department and they will get back to me in 24-48 hours! This jumper cost 40 pound you would expect a lot more quality and better customer service. Hopefully this complaint will get me somewhere..

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