UNAUTHORIZED WITHDRAWAL FROM MY BANK - Complaint about No Flame E-Cig - A Spokesman Said

UNAUTHORIZED WITHDRAWAL FROM MY BANK

Complaint about  No Flame E-Cig  | AWAITING RESPONSE


No Flame E-Cig

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PAUL BANKS

01/07/2017

UNAUTHORIZED WITHDRAWAL FROM MY BANK

Complaint about No Flame E-Cig

I COMPLETED AN ONLINE SURVEY FOR A HIGH ST GROCERY CHAIN AND WAS REWARDED WITH A CHOICE OF FREE GIFTS , WHICH ONE WAS A' NO FLAME E-CIG' PRODUCT.THE ONLY COST WAS PP, WHICH WAS £4.95.THAT AMMOUNT WAS WITHDRAWN WITH MY CONSENT,BUT SINCE THEN A FURTHER £139.98 HAS BEEN TAKEN FROM MY ACCOUNT WITHOUT MY CONSENT.£79.99 WAS TAKEN ON THE 30TH MAY 2017 FOR SEEMINGLY NO REASON AND 59.99 WAS TAKEN ON THE 15TH JUNE FOR 2 X PACK OF REFILL CARTOMIZERS WHICH I DID NOT ORDER OR WANT.

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PAUL BANKS | 04/07/2017 10:03

I CONTACTED NO FLAME E-CIG AND TO MY SURPRISE SOMEONE ANSWERED THE PHONE. I EXPLAINED MY SITUATION ABOUT THE ABOVE AND MADE IT QUITE CLEAR MY VIEWS ON THEIR SELLING TECHNIQUES.THE OUTCOME WAS THAT I WILL RECEIVE A PARTIAL REFUND AND KEEP THE PRODUCT.(I WAS OFFERED A FULL REFUND IF I RETURNED ALL THE GOODS RECEIVED.) I WAS ALSO TOLD THAT THE MONIES REFUNDED SHOULD REACH ME IN 5-7 WKG DAYS.

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