Unauthorised monthly payments reinstated after cancellation - Complaint about Venntro - A Spokesman Said

Unauthorised monthly payments reinstated after cancellation

Complaint about  Venntro  | ANSWERED


Venntro

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Roger Maule

03/07/2017

Unauthorised monthly payments reinstated after cancellation

Complaint about Venntro

Used one of Venntros dating sites over a year and a half ago, then cancelled. Just noticed that they have reinstated the monthly payments months ago and have continued to take £24.95 per month from me. There is no way to contact them as the only number I've found has a recorded message saying log into your account to view billing details. I don't have an account as I cancelled it. I can't even remember what site it was as I had tried a few dating sites and Venntro run many on a white label basis. Also, there appears to be a scam site running venntro.net, this apparently deals with billing enquiries and has an 0800 number to call. No doubt they would ask for account numbers and personal info.

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Venntro Venntro Media Group | 04/07/2017 07:55 | VERIFIED

Hi Roger - I've forwarded your message onto our customer care team who will be in touch with you. Best wishes, Katie - Venntro


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