Cancelled direct debit due to my circumstances - Complaint about Xercise4Less - A Spokesman Said

Cancelled direct debit due to my circumstances

Complaint about  Xercise4Less  | AWAITING RESPONSE


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Dominic Ward


Cancelled direct debit due to my circumstances

Complaint about Xercise4Less

Dear Sir or Madam, I refer to my membership W6780587 at Newcastle Xercise4Less I have been a member of your gym for 3 year but I cancelled my direct debit mandate on 27th June 2017 as my finiacial situation has change due to me splitting up with my partner and being left with a lot of debts. I didn't realise at the time that I had to give 30 days notice to cancel my membership as I am out of contract now. I have receiving a letter from Harland informing me that I had to pay 25 pound change on top of the 9.99. This has really stressed my out as had no money in the bank to pay my direct debit and now I have been charged. After taking with the citizens advice I am offering to pay one month membership of £9.99 to cover the notice period, to you now. I will not pay you or harland any administration or cancellation fees - these are penalties that are unlawful and unenforceable. If you confirm in writing that you will accept the amount of £9.99 in full & final settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn Yours faithfully, Dominic ward

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