Driver did not bother to get out of van, let alone come to the front door. - Complaint about DPD - A Spokesman Said

Driver did not bother to get out of van, let alone come to the front door.

Complaint about  DPD  | ANSWERED


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Patricia Barnard

03/07/2017

Driver did not bother to get out of van, let alone come to the front door.

Complaint about DPD

I have waited in all day for DPD to pick up a parcel. The front door was open with parcel inside. Two of us in the house listening for the bell. By chance, around 5.0pm I happened to see a DPD. van pull up opposite my house. I went out to see if it was for my collection. The driver quickly pulled away, so that I could not speak to him. I phoned the Customer Services of the firm who had organised the return and collection of these goods. They are VERY helpful. The note they had received from DPD was that there was nothing to collect! They are re-arranging collection.

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Andy Webb | 04/07/2017 11:26 | VERIFIED

Hello Patricia, I am very sorry that the driver pulled away instead of attempting your collection. This is not acceptable. Please email your collection reference number to [email protected] and we will look into this for you Amy


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