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Driver didn't turn up to collect a parcel - Complaint about DPD - A Spokesman Said

Driver didn't turn up to collect a parcel

Complaint about  DPD  | ANSWERED


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No. 4 of 35 in Delivery

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Monika Szramka


Driver didn't turn up to collect a parcel

Complaint about DPD

I waited for the collection of the parcel I ordered to send it to Poland .Delivery day was suppose to be on 4th of July between 13.28 and 14.28 but the driver didn't come.I spoke to customer service and rearranged the delivery for 6th of July .The driver didn't come either not did he call to apologise or rearranged. I called the customer service again and was told I 'll revive call back.They never called instend they text me my collection day will be on 7th of July.I called customer service only to cancel the order and ask for refund .I don't need to be rude I think my explanation is enough to see how I was treated by this company. I will never use it again.I didn't go to my college ,had to arrange for Same One to collect my children from shool as I was waiting for the collection of the parcel. This is unacceptable .

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Andy Webb | 07/07/2017 11:23 | VERIFIED

Hello Monika, I am very sorry for the issues you have had with the service. Please email your parcel number to our team, [email protected] and we will look into this for you (Amy)

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