mislead...wrong handset...disgusted... - Complaint about The Phone Spot - A Spokesman Said

mislead...wrong handset...disgusted...

Complaint about  The Phone Spot  | ANSWERED


The Phone Spot

4 stars

No. 5 of 104 in Telecoms

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fiona mccarroll

07/07/2017

mislead...wrong handset...disgusted...

Complaint about The Phone Spot

after MANY cold calls from this company stating they were calling from car phone warehouse or o2 I was put under immense pressure to order. Asked if they could call me back in an hour as I was putting sick baby to bed and wanted to do some research into my new handset...called back 3 times in 30 min! Was very distressed with baby. wanted the iPhone 6s...got the iPhone se REFURBISHED which arrived stuck with tape to a bit of card without a charger or key to insert sim. problem has arisen as I have been in hospital and when I returned and realised the error I was out of my 14 day return period. I explained my unique set of circumstances to their so called CUSTOMER SERVICE (joke) and was told it was my problem! so I get lied to, mislead on their selling, wrong handset sent out (on a piece of card) and I'm now stuck with a phone which I DID NOT WANT and is no good to me due to very personal reasons which I explained....THANKS I would love some one with half a heart and some sort of authority not to put me on hold and to phone me ASAP to sort out this mess and very upset angry customer. ( I would phone you but you NEVER answer the phone)

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fiona mccarroll | 10/07/2017 10:09

After speaking to a lovely kind man on Friday explaining the whole situation...again, he assured me he would call me back between 9.30-10.30 in Monday morning...still. I further on. No call back!! Also said he would send me email from our correspondence on Friday and have not received that either! Could the person I was speaking with on Friday PLEASE phone me back today Thank you

fiona mccarroll | 18/07/2017 13:33

FINALLY!...my complaint has been resolved eventually...took a while and a lot of undue stress. Many thanks to Ryan at The Phonespot for sorting out my exchange so kindly and easily. Exchange is on its way...hopefully!!


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