Parcel not delivered - Complaint about DPD - A Spokesman Said

Parcel not delivered

Complaint about  DPD  | ANSWERED


DPD

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Laura Ene

07/07/2017

Parcel not delivered

Complaint about DPD

I received a message today that my parcel has been delivered by DPD at 14:40. I received a message saying that it was signed by ENE which is my surname and that it was delivered, which is obviously not true as i was not home at the time of delivery. Tried to contact the customer service but no one ever answers. Dreadful service and GHOST COMPANY never heard of them up until now and now i know why. I'll see if i can get a refund at least because I seriously doubt it that I'll ever see that parcel the driver must have signed for me and left with it.

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Andy Webb | 12/07/2017 11:25 | VERIFIED

Hello Laura, I'm very sorry that you do not have your parcel and for the confusion that the messages have caused. Please email your parcel number to our team, socialmedia@dpdgroup.co.uk and we will look into this for you Amy


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