Deal - Complaint about Vodafone - A Spokesman Said

Deal

Complaint about  Vodafone  | ANSWERED


Vodafone

4 stars

No. 7 of 105 in Telecoms

Want to resolve an issue with Vodafone?

Make a complaint


Or simply share your experience

Write a review

COMPARE THE BEST TV & BROADBAND DEALS

Compare & switch

User photo

Ieaun Owen

11/07/2017

Deal

Complaint about Vodafone

they rung me offered me an ipad no upfront cost - just a one off £20.00 payment on my next bill and then from there £27.20 p/m manager came on phone to authorise it - agreed everything was sorted went through T&C's on the call everything - rung them the next day to check if was still fine as missed 2 calls - i was told no the offer is not valid i havent paid my bill from the 3rd - so it was cancelled - although on the call when it was agreed i was told i had accumalated this offer and was told everything was fine - they then offered me £5 as a "Goodwill Gesture" and said they have flagged it that im not happy and the agent Agreed that they should honour their mistake - why would you offer something to a customer before checking if it is actually avaialable? terrible customer service by vodafone which i have never had off them thus far

  • supporters 0
  • social reach 0

Vodafone has responded

  • Conversation with company (1)
  • User comments (0)


See previous messages

Phil Wilson | 12/07/2017 10:32 | VERIFIED

Hi Ieaun, Please accept our apologies for any inconvenience this may of caused. We hope that once 3 clear bills have been and gone, we'll be able to get the line added to your account. Thanks, Vodafone Social Media Team


See previous comments


Please sign in to comment.
  • Reviews
  • Complaints

5 reviews of Vodafone

Write a review
loader

389 other complaints about Vodafone


loader