wrong mattress - Complaint about Beds.co.uk - A Spokesman Said

wrong mattress

Complaint about  Beds.co.uk  | AWAITING RESPONSE


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anthony robinson

11/07/2017

wrong mattress

Complaint about Beds.co.uk

Hi I purchased a leather bed frame and mattress for these and at first it all seem fine. It was delivered on time, last Friday and I dismantled my old one and put together the new one over the weekend. It was only when I unrolled the mattress I noticed that it was not what I through I ordered. I had ordered a spring memory foam mattress but this looked nothing like what I had seen before. I left it for well over 24 hours to let it settle. When I went back and laid on it all I cud feel was the springs and no memory foam. I contacted the by email and was asked to send in some photos, which I did. When they got back to me they said this was the correct mattress. So I called them and was waiting for over 25min and then what the man on the phone said was appalling, he said what do you expect its our cheapest one. As I am a CAD design engineer by trade I thought I had best look at the mattress in more detail, this is what I found I my opinion. 1. There are no fire safety labels on the mattress at all. So would not comply with BS 7177 or EN 597:1995. 2. I then cut open the mattress and not to surprise there is no memory foam in it at all. I have just emailed them the photos of this and I am awaiting there reply. In the mean time I will be reporting them to trading standards under the trade description act and for a possible fire safety risk. Please do not use this company as you cud be putting your safety at risk.

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