Wren Kitchens supplied the wrong handles and refuses to supply the correct ones as outwith '28 days' - Complaint about Wren Kitchens - A Spokesman Said

Wren Kitchens supplied the wrong handles and refuses to supply the correct ones as outwith '28 days'

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Mark Wood

12/07/2017

Wren Kitchens supplied the wrong handles and refuses to supply the correct ones as outwith '28 days'

Complaint about Wren Kitchens

When we came to the end of installation of our Wren Kitchen, I noticed that the incorrect handles were fitted. I telephoned Wren Customer Services and explained that they had supplied the wrong handles, fully expecting them to correct their mistake. I was told that as I was outwith their '28 days' time limit, that they would not supply me with handles as per our contract! and that I would have to repurchase the handles for a sum of circa £200. Wren would not take into account the fact that a significant portion of the '28 days' time period was taken up correcting other mistakes that Wren had made. Specifically the 2-3 weeks to have them replace all the worktops that had been manufactured incorrectly, and a single cupboard door was of the wrong type. I am dumbfounded that a large company such as Wren Kitchens would turn a happy customer into an unhappy one over an issue such as this.

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Wren Kitchens | 31/07/2017 12:42 | VERIFIED

Hi Mark, Thank you for providing your order details. I have looked at your account and the customer care team has offered their stance on the matter. Regards, Rory


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