The worst service. Didn't get my parcel delivered in the time-slot,customer service non-existent - Complaint about DPD - A Spokesman Said

The worst service. Didn't get my parcel delivered in the time-slot,customer service non-existent

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DPD

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No. 5 of 35 in Delivery

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marcela crhonkova

13/07/2017

The worst service. Didn't get my parcel delivered in the time-slot,customer service non-existent

Complaint about DPD

The worst service possible. Time slot for delivery I received was never kept, after one hour waiting I called the customer service and was on hold for 30 mins. When finally got through, the lady said she'd call the driver to find out where he was, and put me on hold and then just hang up without any explanation. This is unacceptable. I wasted hours of my day waiting for this terrible service that actually didn't even deliver my parcel. How is this possible?

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Andy Webb | 18/07/2017 08:42 | VERIFIED

Hello Marcela, I am sorry for the delay and that you contact with customer services was not helpful. Please email your parcel number to our team, [email protected] and we will look into this for you Amy

marcela crhonkova | 26/07/2017 08:17

I will avoid this company in the future.


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