Charged for a subscription I cancelled 2 mths previous - Complaint about Sky - A Spokesman Said

Charged for a subscription I cancelled 2 mths previous

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Lisa Faye stokes


Charged for a subscription I cancelled 2 mths previous

Complaint about Sky

I cancelled sky box sets in feb 2017 ( I have email to prove it was cancelled) I was charged in March as had to give 30 days notice, I wasn't charged in April and it showed it was cancelled, I received my bill online in May with Box sets added back and a bill of £89, I rang sky and asked what was going on they offered me £12 as an apology but still tried to make me pay the £89, I asked why it had been added back and they told me I hadn't cancelled it, I was then told I added it back so I asked them to show me proof of how and when I asked for it back? I received nothing, I then had a letter from a debt collection company Advantis demanding payment, the woman was so rude I was gob smacked thar she was able to speak to someone like that, telling me I can't cancel as I'm in breach of contract when infact its sky that have breeched their contract by over charging and failing to provide evidence I asked for, I rang sky on 10th July asking to speak with a manager, I was told I would be called by 1 within 48hrs, that's a week ago and I've not heard anything from them. 1 I've never missed a payment so now my credit score will have gone down which I have worked hard to get up and 2 I'm now being harrasssed by Advantis for money I don't owe. Please can you help or advise Regards Lisa-faye stokes

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Alastair Hosie | 19/07/2017 07:48 | VERIFIED

If you have a complaint with a Sky product or service, call us on 03442 411 653 or visit our 'Contact Us' page Do not share any account or personal details on public forums. For more information about how Sky handles complaints click here We look forward to hearing from you.

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