Failure to attend appointment - Complaint about HomeServe - A Spokesman Said

Failure to attend appointment

Complaint about  HomeServe  | AWAITING RESPONSE


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Peter Storey

17/07/2017

Failure to attend appointment

Complaint about HomeServe

I am very annoyed about the technicians failure to attend my address as agreed to attend to a problem with my sofa, I did not receive any information that the visit would have to be cancelled on the agreed date as arranged which resulted in me loosing pay from work having to wait in at my address all afternoon , I have been in touch with homeserve to make a complaint and was told due to a technical fault the technician was unable to attend , dispite the fact they had my telephone number I did not receive any information from them about the cancelled visit and refused to make up for my loss of earnings, a verbal agreement is the same as a written agreement and in my opinion they have breached the agreement between both parties,

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