STOLEN - Complaint about DPD - A Spokesman Said

STOLEN

Complaint about  DPD  | ANSWERED


DPD

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No. 4 of 34 in Delivery

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Kristina Siaulyte

20/07/2017

STOLEN

Complaint about DPD

I made order from Currys PCW with the next day deliver - NEVER HAPENNED. Then I downloaded up so I can track deliver and get my neighbour to pick up it. Left a note and option in my DPD account that if I am not at home please ring to my neighbour - NEVER DID. Then I has second option if my neighbour is not at home leave to my local shop - NEVER DID. Driver dropped it to the shop which is not local, I found that out just when I went in my local shop to pick up deliver and he said that it must be other shop. I called that shop to find out the address and they confirmed that I already picket it up! Called to DPD - they said that it's NOTHING TO DO with them. Called Currys PCW they start investigation - which I found was that they called to DPD and DPD called to shop and they confirmed that person showed passport and utility bill. DPD - says that you need have barcode and ID card. No one could have barcode or my ID card. The Signature is not mine and nothing like mines but they wont investigate further.. The end of the story - everyone can do what they want no rules anymore.

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Andy Webb | 21/07/2017 09:20 | VERIFIED

Hello Kristina. I am very sorry for the issues you have had with the service. Please email your parcel number to [email protected] and we will look into this for you


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