Return parcel non collection - Complaint about myHermes - A Spokesman Said

Return parcel non collection

Complaint about  myHermes  | AWAITING RESPONSE


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C Sloan


Return parcel non collection

Complaint about myHermes

I had a parcel to return to a retailer and one option was courier collection, I am disabled so this was the easiest option for me. Arranged the date for 20th July only to realise that it was for anytime between 8am and 8pm! A 12 hour window is exceedingly awful and I was not happy with this but I figure 'okay this time but next time I will be using a different company to return with'. Then, no collection from my home happened before 8pm on 20th July, no contact from a driver, no email, no phone call, no text or other communication from Hermes about the collection (and they did have my mobile number as I entered it when arranging collection). And I knew I had not missed the delivery as on the website it said a card would be put through if missed to rearrange collection and I had no card. Today 21st July before I got a chance to try and make communication, a driver showed up at 11.30am to collect the package, with no apology or explanation. I was still annoyed about the whole transaction, and i did even double check the date on my confirmation email and it did say 20th July. So I went to the Hermes return website and then found there is no way of contacting Hermes by phone or email or through the website itself. So I am posting a complaint wherever I can that might help, as at the moment I am rather annoyed and feel very let down by Hermes who I have always heard good things about.

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