Ripped off - Complaint about CRMS UK Ltd - A Spokesman Said

Ripped off

Complaint about  CRMS UK Ltd  | AWAITING RESPONSE


CRMS UK Ltd

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James Arnold

21/07/2017

Ripped off

Complaint about CRMS UK Ltd

I bought this oven clean through a wowcher, I clicked redeem to get my code, and continued to book my appointment. It was made for 2 weeks Friday, between 8 - 1. I then booked the morning off work. I then received a phone call the following day to confirm my appointment in the afternoon, to which I explained it wasnt the afternoon I booked it was the morning, to which they basically said, they never booked it for the morning and it was the afternoon or nothing!...and obviously due to me only booking the morning off work I was unable to make the afternoon. So I said ok I'll have my money back. They said fine! So I contacted wowcher who have said I can't have my money back because I redeemed the voucher!!! But I had to click 'redeem' to book the visit!...to which CRMS then cancelled! Not me!!! So basically I've paid for a service which they are refusing to provide, and are refusing to refund!! I would never recommend this company, or wowcher! Imagine how much money they'll make by pulling this stunt?!! (which judging by the reviews is something they do regularly!) AVOID

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