Stop over duration in Bangkok - Complaint about Crystal Travel - A Spokesman Said

Stop over duration in Bangkok

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Leigh Freeman


Stop over duration in Bangkok

Complaint about Crystal Travel

i have recently booked a flight from London Gatwick to Phnom Penh Cambodia my flight is via Istanbul Turkey and then Bangkok Thailand. The ticket was sold to me as one ticket so my expectation was that my luggage will be checked in at Gatwick and then i would not see my baggage again until my final destination of Phnom Penh (how wrong i was). I checked with Turkish airlines and also the carrier from Bangkok to Phnom Penh (Bangkok Airlines) who have both confirmed that i would have to collect my baggage at Bangkok go through customs and then check in again to catch my flight, all of which would have to be done within 1hr 35 mins which is not enough time due to more stringent security checks and gate closure times. After speaking with multiple people who have just fobbed me off Kim,Ken Kane to mention just a few i am still awaiting a resolution. Kane being the last person that i spoke too asked for me to give him 3 working days as he would have to email the airlines, 6 working days later and i am still waiting.

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