Card containing birthday money not delivered - Complaint about Royal Mail - A Spokesman Said

Card containing birthday money not delivered

Complaint about  Royal Mail  | ANSWERED


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Rachel London

25/07/2017

Card containing birthday money not delivered

Complaint about Royal Mail

I posted by 1st class stamp on the 15/07/17 a birthday card containing money to my daughter in my local villiage postbox expecting it to arrive approx by 19/07/17 ( allowing for weekend) We are now 25/7 and she has still not recieved it ?? I have double checked the address etc, It's a very delicate situation as we are only recently back in touch and she is now querying as to if I remembered ! , Obviously as I sent the card using a regular stamp I have no proof of posting and am desperate to prove to her that I didn't forget and also to trace where the card and money have ended up , Please any help would be appreciated

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Royal Mail Customer Services | 26/07/2017 07:51 | VERIFIED

Thank you for your message, I am very sorry to hear about the birthday card not being received by your daughter. To allow us to correspond with you, please can you write to us at [email protected] and provide the full details. Thank you. Royal Mail.


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