Faulty electric bike - Complaint about Nitrotek - A Spokesman Said

Faulty electric bike

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Nitrotek

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Hannah Moffat

25/07/2017

Faulty electric bike

Complaint about Nitrotek

I bought an electric bike from Nitrotek. I rode it once and discovered the front wheel was bowed and didn't spin freely. I sent it back within the 14 days return period and asked for a full refund. They acknowledged the wheel was faulty but offered a replacement or half the value I paid for it as a refund saying. They are refusing to speak on the phone to me to discuss. I will be reporting them to trading standards. Do not buy from Nitrotek!

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