This company is not to be trusted - Complaint about icelolly.com - A Spokesman Said

This company is not to be trusted

Complaint about  icelolly.com  | ANSWERED


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SHAZ KHAN

25/07/2017

This company is not to be trusted

Complaint about icelolly.com

This company has misleading information on thier website and will not honour the price quoted as it is not the actual price on screen.The price is more by £150.00. The sales person will keep adding cost on each time ,I was contacted three times to be told , the prices have gone up and I will have to pay the increase, otherwise my holiday will be cancelled , which is ridicolous and think they are clever trying to place pressure as they are convinced you will pay the difference. Please do not be fooled into paying more and look for another company, if you are told to pay extra, for some stupid reason .

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sharon addy | 26/07/2017 09:00 | VERIFIED

At icelolly.com we take any expression of dissatisfaction seriously and as such I would like an opportunity to discuss your experience in more detail and hopefully restore your faith in the icelolly.com brand. If you would like to discuss your experience, please contact me at [email protected]

sharon addy | 26/07/2017 09:00 | VERIFIED

I would also like to take this opportunity to apologise for any inconvenience that you have encountered when attempting to arrange your holiday via our price comparison site. Thanks Alex


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