Attention to detail - Complaint about Wren Kitchens - A Spokesman Said

Attention to detail

Complaint about  Wren Kitchens  | ANSWERED

Wren Kitchens

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Usmaan Pervaiz


Attention to detail

Complaint about Wren Kitchens

I ordered a kitchen from wren even after reading some bad reviews thinking that if they sell thousands of kitchens a few must have issues and hoped i wouldn't be one of them. I had even made the intention of writing a good review if i had a good service. I wasn't as smooth at beginning I had an issue with my bin unit which they replaced and then i had a issue with my hood which again they replaced. Then i noticed that 2 side panels weren't delivered and yes i did notice this past their 28 days limit due to the time they were delivered and how quick my fitter had put the kitchen up. Not beginning exert in kitchen i thought the kitchen looked as it was suppose to till it was bough to my attention i should have had two side panels on my housing unit. I looked at my receipt and found i had actually already ordered these. When i contacted Wren they said i have to buy them again because 'm outside the 28 days. So it would be costing me nearly another £200 to get panels for which I already have paid for. If anyone was to use Wren I would say keep your guard up all the time double check every detail

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Wren Kitchens | 16/08/2017 15:02 | VERIFIED

Hi Usmaan, I'm sorry to hear you have not been contacted. I have chased this today. Regards, Adam

Usmaan Pervaiz | 17/08/2017 07:07

Thanks they have replied saying the same thing if its over 28 days even if I have paid for an item I did not receive i have to pay again to receive it.

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Usmaan Pervaiz | 04/08/2017 09:18

I am still waiting?

Usmaan Pervaiz | 04/08/2017 09:19

Hello You said someone will be in touch and I have not heard from anyone yet? Should I stop waiting?

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