Worst company ever!! Cowboys - Complaint about Go Assist - A Spokesman Said

Worst company ever!! Cowboys

Complaint about  Go Assist  | AWAITING RESPONSE

Go Assist

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Daniel Moore


Worst company ever!! Cowboys

Complaint about Go Assist

The worst company I ever had the miss pleasure of using!! Bunch of rip off merchants. So I started my claim in April 2017 and paid £150ish to get it going and after the initial engineer assessment he mentioned all it needs is a new part, jobs a good un. 5 days later I get a call saying that I now need to pay another £350 for this part as I need more than the allocated £200 parts and labour. I dragged my feet a little but paid as I needed it fixed, also I researched item needed that for the trade would be £100 ish ( so this means in total I have spent £500 minus £100 for the new part and £400 on a 20 min engineer call out) 2 weeks later the engineer comes to change this part, obviously it needs something else.... A week later they say the new part is £70 and then it will guaranteed to be fixed, so stupidly again I pay as now they have you between a rock and had place . In this time they have said part and it's on order, then it's out of stock, then back in stock, you phone them and get same old "I'm sorry will chase it up" and complaints is only via email so they can put it in the junk file and not reply ever. 3-4 months later I'm told it's beyond economical repair and because I have paid extra for parts (what a joke) I'm not entitled a refund and I get to keep my broken washing/drying machine. So all in all £570, two Engineer visits no more than 1 hour in total, one part £100 that didn't fix it and I get to keep a broken washing machine and the make a quick £400-500 for do absolutely nothing!! Don't use these people Go-assist or big warranties

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