I wish to return an item for refund - Complaint about Easylife - A Spokesman Said

I wish to return an item for refund

Complaint about  Easylife  | AWAITING RESPONSE


Easylife

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Daphne Ritchings

26/07/2017

I wish to return an item for refund

Complaint about Easylife

I have had a great deal of trouble with Easy life - the first time I tried to order through their Radio Times catalogue but got nowhere - alth9ough I tried to place an order the day the catalogue came out it would not accept any oof the codes on the website I then got a catalogue from Easylife themselves and ordered three items . There was no indication as to when it would be delivered and when I finally saw on their website it had been despatched I still waited several days and one item was delivered, followed by another two days later and then finally the third the following day. When I opened the third (item no 12630 Rolling garden seat) I found to my horror it had to be assembled although there was no mention of this in the catalogue or I would never have ordered it\ I have sent many emails but not one answer. I am 91 years of age and do not have the strength to assemble it and do not hear very well on the phone so I feel completely helpless as they seem to have no DUTY OF CARE to their customers. Added to all of this the item concerned came in a very old looking box done up with cellotape and one small piece was broken. I want this collected A.S.A.P and my my money refunded so that I may buy a suitable item elsewhere. I shall certainly never order from them again as they do not even have the courtesy to acknowledge my emails let alone do anything about them. I will be so grateful if you can help Daphne Ritchings

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