Completely horrible serivce! - Complaint about ParcelHero - A Spokesman Said

Completely horrible serivce!

Complaint about  ParcelHero  | AWAITING RESPONSE


ParcelHero

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AGA SWIERCZEK

26/07/2017

Completely horrible serivce!

Complaint about ParcelHero

ABSOLUTELY HORRIBLE SERVICE!! I ordered 4 parcels to be sent out on Tuesday morning. I was told that it will be collected on that day between 9 and 6pm. I received two messages from DPD to say they will collect my parcel on that day. At 6pm I got a message from PARCELHERO to say that my request to change collection was accepted and parcel will be collected the next day. Problem is, I NEVER CHANGED IT!!! I paid extra for guaranteed delivery (to ensure it will be at country of destination by 2nd August). I immediately called customer services and was on the phone for OVER 30mins!!!! Spoke to a gentleman called ANDY who 'kindly' refused to give me his surname. After 20mins he reassured me that parcel will be delivered by the 2nd and the reason for delay is lack of drivers. I told him numerus times that moving collection date will obviously automatically move guaranteed delivery date to 3rd (makes sense!!!!). I said that I will be requesting full refund for this service plus sending parcels back to UK and then back out again He then checked with his manager and informed me that he CANNOT guarantee delivery and if there will be no one at home, I have an OPTION TO GET DPD TO DESTROY MY PARCELS if I don’t want to pay to get them back to UK. Of course I cancelled the order. Next day DPD came to COLLECT MY PARCEL! After discussing it with the driver, I WILL BE RESPONSIBLE FOR CHARGERS as the collection WAS NEVER CANCELLED!!!!! Called again and spoke with RAIVEE who of course also didn’t provide me his surname. Promised a full refund and confirmation of it. This of course NEVER HAPPENED!!!!! Absolutely awful service, probably the worst transport company out there. I will certainly ensure that this feedback will be made as public as possible. I am still waiting for email confirming that full refund will be given. I will also be seeing to get refund for my phone bill (about an hour on the phone)

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