Poor company service who dont care. - Complaint about ArrowXL - A Spokesman Said

Poor company service who dont care.

Complaint about  ArrowXL  | AWAITING RESPONSE


ArrowXL

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Ian Burke

27/07/2017

Poor company service who dont care.

Complaint about ArrowXL

High value goods ordered from Amazon. Arrow XL received item from Amazon on 13th July and item was scanned into depot. I received text message confirming delivery date 17th july. Item never turned up. Contacted arrow xl and was told item was misplaced and was not out for delivery. I was then sent another message delivery on 21st July. Again no item delivered.Again contacted arrow xl and customer sevices informed me item was still not found. Again I had to contact arrow xl and was told to wait till 26th july. I phoned arrow xl and was told item was still misplaced in their warehouse.On no occasion have arrow xl attempted to contact me to resolve the issue. I work for a parcel delivery company and after reading on the internet the sevice Arrow xl. provide i can honestly say none of this information is true. This company should not be in the business of looking after high value goods. I still have not heard from anyone at arrow xl and now in process of trying to resolve the issue with Amazon. Extremely disappointed person without a delivery.

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