Constant letters and now threatening court action - Complaint about Bank Smart - A Spokesman Said

Constant letters and now threatening court action

Complaint about  Bank Smart  | AWAITING RESPONSE


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Helen Mole

27/07/2017

Constant letters and now threatening court action

Complaint about Bank Smart

I wish I had never heard of this company or agreed for them to look into PPI for me. For the last 5 years or so all I've had is letter/form after form to fill in which seem EXACTLY THE SAME each time - also they are badly faded copies which to me doesn't make them look professional. I now have NO IDEA what claims they are supposedly working on as they never give proper details - just Ref Nos - and are now threatening, like so many others, to take me to court over un paid fees. I would never have signed up with this company if I was meant to pay upfront as I wouldn't have that kind of money available and I am pretty sure they advertised as No Win No Fee company. To Date I have received one very small success but nothing else but endless repetitive forms. I intend to make a formal complaint to them first, and then if nothing received, will be going to the Legal Ombudsman.

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Helen Mole | 03/08/2017 20:24

Thank you for your reply - that is so helpful and will do just that. Such a relief to know I am not alone..

Sukhy Bahia | 08/08/2017 07:40

There are over 300 complaints on forums against this company. I have made a complaint to the finance ombudsman and BBC Watchdog, hopefully they will investigate. The company almost went bankrupt a little while back but managed to save themselves, what a pity they did. I would recommend submitting a complaint against them.

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