Quality of a necklace - Complaint about Warren James - A Spokesman Said

Quality of a necklace

Complaint about  Warren James  | AWAITING RESPONSE


Warren James

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Leighanne Oliveria

27/07/2017

Quality of a necklace

Complaint about Warren James

I have always rated Warren-James jewelers highly and have on many occasions bought products as gifts , earlier this year my partner bought me a locket pendant for my birthday and after wearing the pendant no more than 4times the chain had snapped . We returned the item to our local store and they replaced the silver 18"chain with a second chain, but, like the first chain again snapped with a very short space of time . When I again returned to my local store with the item I was turned away even with my receipt, Personally I've never had any issues with any item I have purchased from Warren-James and until now I have never felt the need to return anything for refund or replacement, I have always found the quality of jewelry to be the best in scunthorpe by far, witch is why it's so disappointing to make my very first complaint, my partner only purchased my pendant from Warren James because I rated them so highly and he is reluctant to ever buy from the jewelers in the future as he believes he wasted money on something intended as a special gift and is now back in the box it came in because the company said they won't replace a second time even with the receipt, I on the other think my statutory rights count as when my partner was looking at the pendant before purchasing he asked several times if the chain was strong enough to hold the locket pendant as he was concerned the weight would pull on the chain, weakening the chain itself... he was reassured by staff at Warren James that it should be fine and if there was any issues to return the item to the store and they will be happy to refund or replace, this was the case and they updated the guarantee too, we were again told the chain would be fine and to return to the store if we had any issues, we did this and the customer care in this case is shocking , I would like my chain replacing or my partners money back and we will buy a stronger chain for the locket elsewhere. Thanks for your time ... an in amused customer

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