Double scam - Complaint about Ticket Selection - A Spokesman Said

Double scam

Complaint about  Ticket Selection  | AWAITING RESPONSE

Ticket Selection

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Double scam

Complaint about Ticket Selection

After being told they couldn't supply tickets for a Coldplay concert in Dublin, we were assured that a refund was processed to hit our bank 20 July. Our bank confirmed there was no refund, neither was there one pending. Have had issues with Ticket Selection for over a week via their live web chat. They emailed this morning to say that their 'merchant' now says 28 working days. We paid £879 8 moths ago!! This company are definitely ticket scammers. Since we paid for our tickets under their heading of 'London's TopTicket Seller', they now advertise as a secondary ticket seller in their small print T&Cs. This permits them to simply sell tickets they don't have in most cases. They then offer a refund of a 25% loss to the customer, which you get only if they 'resell the ticket ' , which you will probably not receive in the first instance. Win win for Ticket Selection.

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VANESA HERNANDEZ ARADES | 30/07/2017 15:01

Hi Jacqueline, Have you received your money back? I have bought tickets for a concert in December and I´m afraid I won´t get them. Do you think they do to everyone or just when they can´t get them or they resell to someone else? I really want to go to that concert :( Thanks for your help

Jacqueline | 31/07/2017 09:26

Hi Vanesa I really hope you do get your tickets, but I am extremely doubtful of this company. Through Ticket Selection's instruction we had to make a 'chargeback' claim through our bank. Our bank are putting the money back and then claiming from Ticket Collection. I screen shotted every correspondence I had with them (live web chat) and have saved every email. I suggest you so the same.

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