Double scam - Complaint about Ticket Selection - A Spokesman Said

Double scam

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Ticket Selection

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Jacqueline

27/07/2017

Double scam

Complaint about Ticket Selection

After being told they couldn't supply tickets for a Coldplay concert in Dublin, we were assured that a refund was processed to hit our bank 20 July. Our bank confirmed there was no refund, neither was there one pending. Have had issues with Ticket Selection for over a week via their live web chat. They emailed this morning to say that their 'merchant' now says 28 working days. We paid £879 8 moths ago!! This company are definitely ticket scammers. Since we paid for our tickets under their heading of 'London's TopTicket Seller', they now advertise as a secondary ticket seller in their small print T&Cs. This permits them to simply sell tickets they don't have in most cases. They then offer a refund of a 25% loss to the customer, which you get only if they 'resell the ticket ' , which you will probably not receive in the first instance. Win win for Ticket Selection.

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Jacqueline | 23/08/2017 22:40

We provided the bank with the many emails and screenshots from the live chat declaring that Ticket Selection could not provide the tickets and were authorising a refund. Our bank were happy enough but stated that the whole process can take up to 120 days beginning from the date that Ticket Selection failed to supply the tickets. If you paid by debit/credit card just go to your bank. Good luck!

VANESA HERNANDEZ ARADES | 30/08/2017 21:30

I haven´t paid by credit or debit card, I paid by prepaid card. I have asked them but I don´t think they have chargeback as they are not a bank :(

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