Appauling - Complaint about Currys PC World - A Spokesman Said

Appauling

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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No. 28 of 842 in Shopping

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Jo L

28/07/2017

Appauling

Complaint about Currys PC World

I am very disappointed with them. I had a washing machine delivered and paid for them to install it. It wasn't until I came to move house that I realised they didn't leave the transit bolts. I then popped into the branch and explained and I was told that they advise professional de installation and reinstallation therefore they take the bolts unless specifically requested not to. Then when I called customer service then then said it was my fault for not checking and I'd have to buy them myself. £50 later, I get to move but left with a very sour taste. Apparently the bolts are part of the packaging they take away, not part of the machine!! I would not recommend them at all. STEER CLEAR!!

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KNOWHOW TOHELP | 28/07/2017 11:36 | VERIFIED

Hi Jo, I was concerned to learn of this, for me to to look in to this further please can you email me at [email protected] quoting the reference spk312 with the following information surname first line of your address and post code and the delivery reference which will start in 74XX. Thanks Amie


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