thomson ignored photographic and video proof of dirty hotel - Complaint about Thomson - A Spokesman Said

thomson ignored photographic and video proof of dirty hotel

Complaint about  Thomson  | AWAITING RESPONSE


Thomson

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carole saunders

28/07/2017

thomson ignored photographic and video proof of dirty hotel

Complaint about Thomson

after sending a letter of concerns about my holiday accommodation to mexico in the grand bahia principe, riviera maya AND photos of blood on bedding, brown tap water, mould around bath, glass in pool, cracked plates, broken paving.....list too long to continue and not to mention terrible service and over charging, Thomson dismissed my concerns by telling me that they had not recieved any other complaints about this hotel. Strange that because nearly everyone I spoke to on the holiday had exactly the same issues and they were all saying they were going to take the matter to Thomson when they get home.

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