Sellers Man promises - Complaint about Harveys Furniture - A Spokesman Said

Sellers Man promises

Complaint about  Harveys Furniture  | AWAITING RESPONSE


Harveys Furniture

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Rasa Rudzinskaite

29/07/2017

Sellers Man promises

Complaint about Harveys Furniture

Hi we was sold furniture.Sellers man Richard Southend store told us.Our sofas (Finchley)will come packed in the boxes and inginier will connect them in our flat.We went home and measured at least twice.So we did ordered sofas.We live in ground floor flat with side garden gates entrance and deprecate front door entrance.Well sofas arrived all connected not in the boxes what we was told by Richard!I did contacted Harveys customer services and store.I was Send from one to another person.In the end I was told we have to pay £240 extra for inginier!Well I spoke with Dave store manager and he told me we don't have.So we arranged another delivery day.I was told delivery will be from 7am will 1pm.11 am I did called store to check maybe they know delivery time and I was told!7am till 5pm!Well story goes better.Sofas arrived mean to be in boxes!But no!Sofas arrived how they did first time!I was told delivery guys have magic wound and will fit them anyway.Manager Save told me that!!!Well no chance to fit them in!So we have to store them in our spare bedroom and arrange infinite to come and to fix sofas.What a nightmare and most awful experience we had!Plus on top of paying for sofas approx £2000 we have to pay for inginier!It was very easy to set payment to get them sofas!But I will never use again Harveys!A lot of promises but nothing done!!!!!

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