Terrible service and didn't admit fault - Complaint about Wren Kitchens - A Spokesman Said

Terrible service and didn't admit fault

Complaint about  Wren Kitchens  | ANSWERED

Wren Kitchens

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Sheila Mistry


Terrible service and didn't admit fault

Complaint about Wren Kitchens

I've written to Wren Kitchens quoting my rights under the consumer credit act. Whilst there was admittance of fault during the process the response to my letter was entirely unsatisfactory. In summary the issues were: - The design didn't fit to the kitchen size after validation by the installer. - When the mistake was identified no-one contacted me for 5 days to tell me what was happening and I was left with no kitchen or working appliances during that time. -there were multiple delivery and collection errors which were admitted by the company in writing. It was such that I needed to personally follow and confirm each delivery. - Even though a dissatisfied completion report was provided which I have evidence of the money was still taken. - In the end the kitchen took 2 months to complete and was an extremely unpleasant experience.

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Wren Kitchens | 31/07/2017 12:14 | VERIFIED

Dear Sheila, If you would like to confirm your order details, I will look into this for you. Regards, Rory

Sheila Mistry | 05/08/2017 10:01

Hi. thanks Rory. My order number is 24384248. I am not hopeful the I will be able to resolve this for me personally but I would really like to do something that means other customers are not misled in the same way I was. I have read online that a number of people have had similar complaints to me and I'm disappointed that the company does not wish to improve its service. Sheila

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