Don't use Wren - Complaint about Wren Kitchens - A Spokesman Said

Don't use Wren

Complaint about  Wren Kitchens  | ANSWERED


Wren Kitchens

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Halil Kadir

29/07/2017

Don't use Wren

Complaint about Wren Kitchens

Bought a Wren Kitchen in May and had it delivered 10 July 2017. Their lorry driver damaged my paving (newly laid last September). Noticed on the packaging that problems and shortages need to be notified within 72 hours, so decided to open up the boxes the next day. Good job I did, found damaged items and/or missing items. Notified Wren and have asked Wren for a full refund as is my and other consumer' right under the consumer rights act 2015 (30 day right to reject) but they're ignoring the law and only offering replacement. I don't want a replacement they sell themselves as supplying fully assembled kitchen units and to a quality standard, I've received neither.

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Halil Kadir | 31/07/2017 12:57

You're clearly keeping an eye on this web site, there are many others that have problems with Wren. What makes you think that you're above the law? Wren has a history of poor customer service https://en.wikipedia.org/wiki/Wren_Kitchens

Wren Kitchens | 31/07/2017 16:29 | VERIFIED

Hi Halil, thank you, we appreciate all comments and feedback but again please refer all communication via The Furniture Ombudsman should you require assistance. Kind regards, Rory


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