Non delivery and poor communication - Complaint about DPD - A Spokesman Said

Non delivery and poor communication

Complaint about  DPD  | ANSWERED


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Charlotte McLean

30/07/2017

Non delivery and poor communication

Complaint about DPD

A phone was out for delivery on sunday 30th july. I received no text giving me a time slot. I stayed in all day, to considerable personal inconvenience. I called DPD and they said my driver Tom was "using a handheld" so would be late, but would call me with an ETA. He never called me. At 23.00 on the tracking website it came up with the message; "Sorry, your parcel could not be delivered, as your DPD driver could not find your address/gain access" timed at 13.30 which was before I had even called DPD. I do not have my phone, which I need urgently, I have wasted a day (including missing seeing some relatives I rarely see), and have not been told what is going on.

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Andy Webb | 31/07/2017 10:22 | VERIFIED

Hello Charlotte, I am very sorry for the lack of communication and for the inconvenience this has caused. Please email your parcel number to the team [email protected] and we will look into this for you Amy


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