Non delivery and poor communication - Complaint about DPD - A Spokesman Said

Non delivery and poor communication

Complaint about  DPD  | ANSWERED


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Charlotte McLean


Non delivery and poor communication

Complaint about DPD

A phone was out for delivery on sunday 30th july. I received no text giving me a time slot. I stayed in all day, to considerable personal inconvenience. I called DPD and they said my driver Tom was "using a handheld" so would be late, but would call me with an ETA. He never called me. At 23.00 on the tracking website it came up with the message; "Sorry, your parcel could not be delivered, as your DPD driver could not find your address/gain access" timed at 13.30 which was before I had even called DPD. I do not have my phone, which I need urgently, I have wasted a day (including missing seeing some relatives I rarely see), and have not been told what is going on.

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Andy Webb | 31/07/2017 10:22 | VERIFIED

Hello Charlotte, I am very sorry for the lack of communication and for the inconvenience this has caused. Please email your parcel number to the team and we will look into this for you Amy

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