Several complaints - Complaint about National Express - A Spokesman Said

Several complaints

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ANN Hunter

01/08/2017

Several complaints

Complaint about National Express

Trip was called Harrogate and York spectacular...picked up at gateshead 10.45 am due to lots of other pic ups we were on the bus 3hours without stretching our legs...got to hotel too early for room so had to wander round Harrogate an hour or so then back to room by which time it was almost dinnertime...so had no time to look at Harrogate and it certainly wasnt spectacular...no entertainment or even atmosphere in hotel that night so we all went to bed early...had asked for ground floor if poss as one of group couldnt do stairs ..as no rooms on ground we were put on 2nd floor not first...lift up to 2nd but then some stairs also where this lady tripped on way up..what is the point of asking for special arrangments when you dont do it...there were younger people on first floor..coming back from York took longer than the 3 hours which wasnt your fault traffic was bad but we could have had a stop somewhere again to stretch our legs..this trip should be cheaper and not include Harrogate in it as no one got to see the place it was sunday so all shops were shut early .not happy at all with this trip and we do lots each year

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